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Frequently asked questions

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What is Potentorix?

Potentorix is a cosmetic gel intended for external personal care.

Is Potentorix a medicine?

No. Potentorix is a cosmetic product and is not intended to diagnose, treat or cure medical conditions.

Is this a subscription?

No. Orders are one-time purchases unless otherwise clearly stated at checkout. We do not store payment credentials and we do not bill you again.

Where do you deliver?

We currently deliver to selected European countries. The destinations we serve are listed in the country selector at checkout.

How long does delivery take?

Estimated delivery times are displayed during the ordering process and may vary depending on destination. Orders are normally processed within 1–2 business days and delivered within 3–5 business days within the EU.

How much does delivery cost?

Delivery is free to all destinations we serve. The price shown at checkout is the total amount payable.

How can I pay?

Available payment methods are shown at checkout and depend on your destination. In selected markets you can pay cash on delivery, which means you pay the courier when your order arrives. We never collect card details on this website.

How can I return my order?

Please see our Returns & Refunds Policy. In short: email us within 30 days of receiving your order and we will send you the return address and instructions.

Who sells the product?

Potentorix products are sold by Web Shop Limited through its online store. Web Shop Limited is the seller and contracting party for every order, and is responsible for delivery, returns and customer service.

Who delivers my order?

Orders are prepared and delivered by independent third-party logistics and delivery partners working on our behalf. You can read more on our Order Fulfilment page.

How do I contact you?

Email webshop-info@proton.me or call +40 749 654 159. Please include your order number if your question is about an existing order.

Cosmetic product for external use only. Potentorix is not a medicine and is not intended to diagnose, treat, cure or prevent any disease or medical condition. Keep out of reach of children. Do not apply to irritated or broken skin. Discontinue use if irritation occurs.