Potentorix Shop now
Home › Terms & Conditions

Terms & Conditions

Last updated: 15 September 2026

1. Who we are

This website and online store are operated by Web Shop Limited, a company registered in Hong Kong under registration number 76030768, with its registered address at 1/F B08 Monterey Villas, 12 Po Peng Street, Peng Chau, Hong Kong (“we”, “us”, “our”).

You can contact us at webshop-info@proton.me or on +40 749 654 159.

Web Shop Limited is the seller of every product offered on this website and is your contracting party for every order placed here.

2. These terms

These terms apply to every order you place through this website. By placing an order you confirm that you accept these terms, that you are at least 18 years old, and that you have legal capacity to enter into a contract. Please read them before ordering.

3. Products

Our products are cosmetic products for external use. They are not medicines and are not intended to diagnose, treat, cure or prevent any disease or medical condition. Product descriptions, ingredients, net quantity and usage instructions are shown on each product page and on the product packaging. Always read the packaging before use.

Product images are for illustration. Minor differences in packaging may occur.

4. Orders and formation of contract

Placing an order is an offer to buy. A contract is formed when we confirm your order by email or, if earlier, when we dispatch the goods. We may decline an order — for example where the product is unavailable, where we cannot deliver to your address, where the price was clearly incorrect, or where we suspect fraudulent or abusive use. If we decline, we will tell you and no payment will be taken.

5. Prices and payment

Prices are shown in Hungarian forint (HUF) and include VAT where applicable. The total payable, including delivery, is shown at checkout before you place your order.

Available payment methods are displayed during checkout and may vary by destination. Where cash on delivery is offered, you pay the delivery partner when your order is handed over; the partner collects that payment on our behalf.

6. Delivery

We deliver to selected European destinations through independent courier and postal partners. Orders are normally processed within 1–2 business days and delivered within 3–5 business days within the EU. Delivery times are estimates and are not guaranteed. Risk in the goods passes to you on delivery. Full details are set out in our Shipping & Delivery policy, which forms part of these terms.

7. Returns, refunds and withdrawal

Our Returns & Refunds policy forms part of these terms and describes how to return a product and obtain a refund. If you are a consumer in the European Union, your statutory right of withdrawal applies in addition to that policy.

8. Our liability

We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not liable for loss that is not foreseeable, or for business losses. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any other liability that cannot lawfully be excluded or limited. Nothing in these terms affects your mandatory statutory rights as a consumer.

9. Use of this website

You may use this website only for lawful purposes and to place genuine orders. The content of this website, including text, images and branding, belongs to us or our licensors and may not be copied or reused without our permission.

10. Complaints

If something goes wrong, email webshop-info@proton.me with your order number. We aim to acknowledge complaints within 2 business days and to resolve them within 14 days. Consumers in the European Union may also use the European Commission’s Online Dispute Resolution platform.

11. Governing law

These terms and any contract formed under them are governed by the laws of the Hong Kong Special Administrative Region, and the courts of Hong Kong have jurisdiction. If you are a consumer habitually resident in the European Union, this choice of law does not deprive you of the protection of the mandatory consumer-protection rules of the country in which you live, and you may also bring proceedings in the courts of that country.

12. Changes to these terms

We may update these terms from time to time. The version published on this page when you place your order is the version that applies to that order.

13. Company details

Legal name
Web Shop Limited
Registration No.
76030768
Registered address
1/F B08 Monterey Villas, 12 Po Peng Street, Peng Chau, Hong Kong
Email
webshop-info@proton.me
Phone
+40 749 654 159