Last updated: 15 September 2026
The data controller for personal data collected through this website is Web Shop Limited, registration number 76030768, registered at 1/F B08 Monterey Villas, 12 Po Peng Street, Peng Chau, Hong Kong.
For any privacy question or request, contact us at webshop-info@proton.me.
| Data | Why we collect it | Legal basis |
|---|---|---|
| Name | To identify the customer and address the parcel | Performance of a contract |
| Email address | Order confirmation, dispatch and delivery updates, replies to enquiries | Performance of a contract |
| Phone number | So the delivery partner can arrange or confirm delivery | Performance of a contract |
| Delivery address | To deliver your order | Performance of a contract |
| Order details and history | To process the order, handle returns and meet accounting obligations | Contract and legal obligation |
| Technical data (IP address, browser, pages viewed) | Security, fraud prevention and keeping the website working | Legitimate interests |
We do not collect card or bank details on this website. We do not knowingly collect data from children, and our products are not sold to persons under 18.
We use your personal data to take and fulfil your order, to arrange delivery, to communicate with you about your order, to handle returns, refunds and complaints, to keep records required by accounting and tax law, and to protect the website against fraud and abuse.
We do not sell your personal data and we do not share it for third-party advertising.
Web Shop Limited is established in Hong Kong, and some of our service providers operate outside the European Economic Area. Where personal data of EU customers is transferred outside the EEA, we rely on appropriate safeguards, such as the European Commission’s standard contractual clauses, and we require our partners to protect the data to the same standard.
We keep order data for as long as required by applicable accounting and tax law, and for as long as needed to handle any return, refund, warranty or dispute. Enquiries that do not lead to an order are deleted within 12 months. Technical logs are kept for a short period for security purposes.
This website uses only cookies and similar browser storage that are necessary for it to work — for example to remember the pack you selected while you move to checkout. We do not use advertising or profiling cookies on this website. You can clear this storage at any time in your browser settings; the website will still work, but your basket will be emptied.
Subject to applicable law, and in particular where the GDPR applies to you, you have the right to access your personal data, to have inaccurate data corrected, to have data erased, to restrict or object to processing, and to receive your data in a portable format. To exercise any of these rights, email webshop-info@proton.me. We respond within one month.
If you believe we have handled your data improperly, you may also lodge a complaint with your local data protection supervisory authority.
This website is served over an encrypted HTTPS connection. Access to order data is restricted to the people who need it to process your order, and our partners are bound by confidentiality and data protection obligations.
We may update this policy. The date at the top of this page shows when it was last changed.
