Last updated: 15 September 2026
If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions described in this policy.
For hygiene and safety reasons, cosmetic products can only be refunded if they are returned unused and with their seal intact, unless the product was faulty or incorrectly supplied. Please include enough packaging to protect the product in transit.
Once we receive and inspect the returned product, we will notify you of the outcome. Approved refunds are issued within 14 days of us receiving the returned goods, using the same method of payment you used for the order, unless we agree otherwise with you. Where an order was paid by cash on delivery, we will ask you for bank details so the refund can be transferred to you.
You are responsible for the cost of returning the product to us, unless the product was faulty, damaged in transit or not what you ordered. In those cases we cover the return cost and refund the full amount you paid.
If your order arrives damaged, faulty or incorrect, contact us at webshop-info@proton.me as soon as possible and, where you can, include photographs. We will arrange a replacement or a full refund at no cost to you.
If you are a consumer in the European Union, you have a statutory right to withdraw from a distance purchase within 14 days of receiving the goods, without giving a reason. The 30-day policy described above is offered in addition to, and does not limit, your statutory rights. Sealed cosmetic goods that have been unsealed after delivery may be excluded from the statutory right of withdrawal for health and hygiene reasons.
If you change your mind before your order is dispatched, email us and we will cancel it at no cost, provided the order has not already been handed to the delivery partner.
